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Item Availability
Temporarily Out of Stock / Backordered Items
If an item selected is temporarily out of stock at the time of your order, you will be notified via Email and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available. Please be assured that you will not be charged for any item until it is shipped. If for any reason you wish to cancel a backordered item, please contact us at 1-212-869-1303 and we will be happy to assist you.
Sales Tax
We are required by law to collect state sales tax on orders being shipped to the following states - NY. Sales tax will be assessed on the total purchase*, including shipping and handling charges. If you have other questions regarding sales tax, please feel free to email us at Ask Dr. Neal.
Payment Options
Accepted payment methods:
American Express
MasterCard
Visa
Discover
Paypal
We're sorry, we do not accept
CODs
Layaway plan
Personal Checks
Money Orders
Important information:
For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
Order Inquiries
With The Acne Practice Account, you can check the status of your most recent orders by visiting our *Order Status* page. This is the easiest and fastest way to get the most current information regarding your Online orders.
All Domestic and International shipments are being tracked. For questions or concerns, please contact the office at 212-869-1303 or ask Dr. Neal
Order Cancellations
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
Item(s) not available
Difficulty in processing payment information
Cannot ship to address provided
Duplicate order was placed
Cancelled due to a customer request
If your order is cancelled, you will receive an Email notice to explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact Customer Service for US orders at 1-212-869-1303, for Canadian orders at 1-212-869-1303 or via email at Ask Dr. Neal.
Order Processing, Delivery and Shipping Charges (U.S. Orders including PO Box, APO/FPO, and U.S. Territories)
All orders are processed and shipped on business days only, Monday through Friday, excluding major holidays.
Orders placed on Saturday and Sunday will be processed on the following business day.
Shipping and Handling
We charge a $5 flat shipping fee for any order in the USA. All shipments are sent 3
day standard mail and are tracked.
Overnight deliveries can be completed directly at 212-869-1303.
International shipping fees are calculated in our office by first emailing Dr. Neal
your exact shipping information or by calling 212-869-1303.
Shipments to APO / FPO
We currently ship to the following APO / FPO locations:
AA - Armed Forces Americas
AE - Armed Forces Europe
AP - Armed Forces Pacific
We currently ship to the following U.S. Territories:
GU - Guam
MP - Northern Mariana Islands
VI - Virgin Islands
FM - Federated States Of Micronesia
MH - Marshall Islands
PW - Palau
AS - American Samoa
Most items may be shipped to Alaska, Hawaii and the U.S. Territories, but some restrictions apply. .
Shipments to International Addresses
All international shipping cost will be handled on a case by case basis in our office.
You can call the office at 212-869-1303 or email us at Ask Dr. Neal.
Return Policy
Given our successful history and knowing the nature of many prior Acne sufferer's impatience and misunderstandings of skin sensitivities and "allergies", We do not offer returns for any of our acne products. Rather, if there are any problems, Ask Dr. Neal why the product or products did not meet your expectations. He will personally give you the needed advice to fine tune the products to meet your specific needs.
Contact Us
Email: Ask Dr. Neal
Phone: (212) 869-1303
Fax: (212) 869-1305
15 West 44th Street, 8th Floor
NY, NY 10036
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