Each Kit comes with a free daily interaction with Dr. Neal Schwartz.  We use customized videos, direct email, and the phone if necessary.   This is a practice that prides itself in actualy clinical victory.  There is no theory, no hype, no false hope, and no marketing nonsense.  We are offering a solution that follows Dr. Neal's motto,  "Never simple,  but always doable"  

With the exception of orders that have not been shipped,  we do not offer refunds in The Acne Practice for two reasons.  The first,  we are a small business that can't use the products again once shipped out. The second is because instead of treating medical clients like consumers, we instead create a healing relationship that requires a back and forth interaction.   This interaction can be critical to success as shown in the extensive HD video gallery.   Let me be the first to tell you,  skin ailments are not simple, and after 40 years of large businesses taunting people with magical potions, this practice has a completely new approach that removes the concept of consumerism in regards to life altering medical conditions.  No false hope and no nonsense.   This practice requires trust,  and hopefully the video gallery is enough to instill the level of trust required.